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Your Local Service Bill

To get the most from your Alaska Communications service, it’s important to understand the details of your bill. We’ve created this easy-to-read guide that explains the charges and information on your bill from top to bottom.

How to Read Your Alaska Communications Bill
High-Speed Internet . Local . Long Distance

Thank you for choosing Alaska Communications Local service. This detailed web page will walk you through all of the information included on your Alaska Communications bill.
1. Account Number and
Invoice Date

Your Alaska Communications account number and the date of your invoice.
2. Summary of Account Charges
The total amount for each billed category.
3. Balance Outstanding
Any remaining unpaid balance from prior months.
4. Total Amount Due
Current balance due to Alaska Communications. This may include a balance from the previous month(s) that is past due.
5. News You Can Use
Alaska Communications uses this section each month to communicate important information and/or product updates.
6. Automatic or Credit Card Payment Setup
Alaska Communications offers a convenient way for you to mail in a credit card payment or sign up for Auto-pay.

7. Payment Detail
All payments and adjustments that occurred during the billing period.
If you have the High-Speed Internet Bundle you will see:
8. Summary of Alaska Communications Bundled Services
Detail of services included in the High-Speed Internet Bundle and the goVocalT Bundle if applicable. These will be full month charges only.
9. Additional Monthly Services
Any other services not included in the High-Speed Internet Bundle including prorated charges (partial month charges and credits) if applicable due to any changes you may have made to your account during the billing cycle.

If you have Local Service you will see:
10. Alaska Communications Local Service
If you do not have the High-Speed Internet Bundle, your monthly recurring charges will be listed here.
If you have either the High-Speed Internet Bundle or Local Service you will see:
11. Taxes & Other User Fees
Applicable local, state, and federal taxes, fees, and surcharges will be listed here. These may vary depending on location. See detailed information.

 

If you have the High-Speed Internet Bundle or an Alaska Communications Long Distance plan you will see:

12. Alaska Communications Long Distance Call Summary by Plan and Number
Summary of your long distance plan usage.

 


You may also see the following additional statement items:
13. One Time Charges
Charges for activating your account or for changes made during the last billing period.
14. Additional Information
Information regarding changes made to your current long distance carrier during this billing period.
15. Detail for Your Address
Call detail for long distance, directory assistance, and operator assisted calls.
Please refer to the back of your bill for important contact information including some store locations, phone numbers and our website.

 

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